PRIVACY POLICY – bayla.clo
1. Purpose and scope of data collection
Data collected on the website includes: full name, email, phone number, and customer address. This is the information we require customers to provide when requesting consultation or purchasing products, so that we can contact and confirm with the customer to ensure their consumer rights.
Customers are responsible for maintaining the confidentiality of their information and all activities carried out under their provided details and email accounts.
2. Scope of information use
We use the customer’s information to:
Contact, confirm orders, and deliver goods upon customer requests;
Provide product information when requested by customers;
Send marketing and promotional emails about our products;
Send notifications about activities on the website;
Communicate and resolve issues with users in special cases;
Not use customers’ personal information for purposes other than order confirmation and related communications;
Provide information upon request of judicial authorities, including: the Procuracy, the Court, and investigative police agencies related to any violations of law by customers.
3. Duration of information storage
Customers’ personal data will be stored until the website administration requests deletion. In all other cases, customers’ personal information will be kept confidential on our server.
4. Individuals or organizations that may access personal information
Website administrators;
Customers who own the personal information;
Competent legal authorities of Vietnam;
Partners involved in your transactions, such as delivery units.
5. Address of the organization collecting and managing personal information
BAYLASTORE BUSINESS HOUSEHOLD
Address: 236 Nguyễn Đình Chính Street, Phú Nhuận Ward, Ho Chi Minh City, Vietnam
6. Means and tools for users to access and edit their personal data
Customers have the right to check, update, adjust, or delete their personal information by contacting the website administration for assistance.
Customers have the right to file complaints regarding information security by contacting the website administration. Upon receiving such feedback, we will verify the information and, depending on the nature of the case, take timely corrective measures.
7. Mechanism for receiving and resolving consumer complaints
If customers discover that their personal information has been misused or used beyond the stated purpose, they can call 0523 996 886 or email baylasince2018@gmail.com to file a complaint and provide relevant evidence to the website administration.
The administration commits to responding immediately or within 24 working hours from the time of receiving the complaint.