RETURN AND EXCHANGE POLICY – bayla.clo
Conditions for Return and Exchange
Please carefully check the product upon receipt. You may request a return or exchange in the following cases:
The product received is not the correct type or model compared to the order or the information on the website at the time of purchase.
The order is missing items or components as listed.
The external condition of the product is affected, such as torn packaging, peeling, or breakage.
Customers are required to provide documents or evidence related to the issue to verify the discrepancy, helping ensure that the return or exchange process is completed quickly and conveniently.
Notification and Product Return Time Regulations
Notification period for returns or exchanges: Within 48 hours from the time of receipt for cases involving missing accessories, gifts, or damaged products.
Product return period: Within 14 days from the date of receipt.
Return location: Please send the return or exchange product via postal mail or local delivery service. The bayla.clo customer service team will provide detailed guidance and assistance.
In case of any feedback or complaints related to product quality, please contact our customer service department through the hotline or social media channels provided on our website.